Shopping Guide

This is a Shopping Guide for you to enjoy shopping at four generations of u three.
If you have any questions, please send us a message using Contact Form.

About whopping

Please enjoy your shopping by following the steps below.

1.Click the "Add to Cart" button on the product page.
2. Check the items in the cart and click the "Purchase" button.
3. Enter information such as shipping contact information, name, and address. If you do not receive the e-mail newsletter, uncheck it.
4. Check if you want to save the shipping information for future orders. The account registration screen will be displayed. If you are ordering for the first time, please create an account.
5. Please check the shipping cost and enter your payment information. Please edit the information if the billing address is different from the orderer.
6. If there is no problem with the input contents, please complete the payment. When your order is completed, you will receive an automatic order confirmation email at the registered email address.

About payment method

・Credit card
・Google Pay
・Apple Pay
・Shop Pay

We do not accept returns or exchanges due to customer's convenience. We accept returns and exchanges only for defective or incorrect deliveries.
Please contact us using the inquiry form within 3 business days from the date of arrival of the product. In the case of defective or incorrect delivery, we will bear the shipping cost.

In principle, we do not accept cancellations after ordering.
If you wish to cancel, please contact us using the inquiry form.
Please note that we may not be able to meet your request as we cannot accept cancellations after the product has been shipped.

If you wish to have gift wrapping, please indicate so in the "Remarks" column on the shopping cart screen at the time of purchase.

If you need a receipt, please indicate so in the "Remarks" column on the shopping cart screen at the time of purchase.
If you have placed an order, please contact us using the inquiry form.

About delivery

For domestic delivery, orders placed by 9am will be shipped on the same day. In addition, the shipping fee is free.
* Excluding store holidays.
* Named products are not eligible.

Only one delivery address can be specified for one order. If you want to send it to different addresses for your home and for gifts, please order in two parts.

We are sorry, but we cannot accept the delivery date and time.

We also accept overseas delivery. We will ship within 3 business days of your order.
The countries that can be delivered are as follows.

・ Asia / Oceania
・ Europe
・ United States of America

For deliveries outside Japan, you will be responsible for any customs duties depending on your country or region. Please pay directly to the shipping company or customs. The terms and conditions differ depending on the country / region of the delivery destination, so please contact the competent authority for details.

About the account

If you create an account, you can check the past purchase history and register the delivery address.
If you register your name, address, phone number, etc. in the address list on My Page, you can enjoy shopping smoothly without having to enter the address etc. from the next order.

If you have forgotten your password, you can reset it by clicking "Forgot your password?" On the login screen.

If you wish to delete your account, please contact us using the inquiry form.